Cancellation Policy

At Reiki Spa Oviedo, we value your time and ours. To provide the best service to all of our clients, we ask that you carefully review and respect our cancellation policy.

 

1. Appointment Cancellations

• Clients must cancel or reschedule at least 24 hours prior to their scheduled appointment.

• Cancellations made with less than 24 hours’ notice will result in the full service fee being forfeited.

• This includes same-day cancellations for any reason (including illness, schedule conflicts, or emergencies).

 

2. No-Shows

• A “no-show” (missing your appointment without notice) will result in 100% of the service fee being charged.

• Repeat no-shows may be blocked from future bookings.

 

3. Late Arrivals

• If you arrive more than 10 minutes late, your appointment may be shortened or rescheduled, depending on service time and schedule availability.

• The full service fee still applies.

 

4. Deposits & Payments

• Some services may require a non-refundable deposit at the time of booking, which will be applied toward your total.

• Missed appointments or late cancellations will result in the loss of that deposit.

• All payments made through our online booking system are non-refundable if policy terms are violated.

 

5. Sick Policy

• If you are feeling unwell, we ask that you notify us before the 24-hour window so we can reschedule you properly.

• We reserve the right to refuse service to anyone visibly sick for health and safety reasons.

 

6. How to Cancel or Reschedule

• Clients must cancel or reschedule using the online booking system or by contacting us directly by phone or email at least 24 hours in advance.

 

By booking with Reiki Spa Oviedo, you agree to this policy.

 

We appreciate your understanding and cooperation in helping us run smoothly and respectfully serve every client.

Let me know if you’d like to combine this with a booking confirmation message or display it in a popup or email footer — I can format that for you too.